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1.4 Based on 50 reviews
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Same thing happened to me!! Pissed beyond belief!! Then there customer service is terrible!! Rude!! The one guy even hung up on me!!

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Tried sample size. Called to cancel and talked to rudest customer service person. Never do business with this company. They lie about canceling your account and still charge your card . They suck.

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Totally scammed! I thought it was a sample and agreed to pay shipping. After two weeks I saw a charge on my account for $98.41. I called and they basically said "too bad". I went back and looked and it said you have 18 days (4 of them are a grace period) and the woman argued with me. I asked to speak to someone higher up, she said hold on, she came back on and said thank you for calling - goodbye. What... Read more

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Ordered their product from an ad on Facebook. Called and cancelled product and several weeks later noticed an unauthorized charge of $98.41. Called to complain and spoke to Virginia ID# 1458507 and asked for an immediate refund. To date, I have not received my refund. Have written to Better Business Bureau and Consumer Protection Agency to complain but yet to receive an answer. I have several emails from Hoku Bella Fleur regarding this... Read more

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I experienced the same as all of you say here. Let's all file a complain to the Bureau of Consumer Protection: https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc I'm so pissed off with this company Hoku or Bella Fleur whatever it is called. This scammer wasted my time, and now I will write my bad experience on the internet as much as I can, so no more innocent consumers get ripped off. This Hoku/Bella Fleur kept charging... Read more

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This is a scam, it misrepresents free trial, pay for shipping and products free. Then out of nowhere a deduction from my account aprox 200$ this is shameful.

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I also got scammed by Hoku Bella Fleur. They sent products for 5 months and charged my debit account a total of $979.10. They refunded me $400 and still owe me $579. I changed my debit card, filed at the WI Consumer Protection dept., filed in small claims court and contacted a process server in St. Petersburg, FL. They give 3 different addresses in St. Petersburg,FL. They also go by the assumed name of Face Cream LLC. It appears they exist only... Read more

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Although i didn't need any of the trial items that I recently purchased from them, i went back onto their site to see about another item, when I decided to view the their Terms and conditions and there it was, stating they would continue to charge you for additional shipments! I immediately checked on the other items and there it was. I contacted them and cancelled any additional shipments before receiving trials. Now, based on reviews, I'm... Read more

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First and foremost this company never explained that after their trial period they would charge an excessive amount of money for their product to be auto shipped. After returning the product for a full refund as they stated would occur, they argued that the product was opened when in fact it was NEVER open or used. After several phone calls to their unethical customer service I was advised that nothing could be done and was simply ignored... Read more

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Oh no I just ordered it. I hope I can do something right away. Read more

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